FAQ
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
IS MY INFORMATION SECURE USING THIS SITE?
Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy
Can I cancel my order?
We are unable to offer modifications, store credit, refunds or cancellations on any orders before they have been delivered to you except for some very specific situations. If you would like to see if you qualify for a refund before your order is shipped, please reach out to our support team within 8 hours of the order being placed and we will do our best to accommodate your needs.
I have entered an incorrect address, what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email If the given address is wrong we can change the address to the correct one within 8 hours. No refund will be given after the 8 hours of incorrect submission.
How long does shipping take?
Shipping times vary based on your location. Most shipping times are specified on the product pages. If it's not stated, please allow an estimated 2-4 weeks for delivery.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.